• Now or later?

    Last Saturday, my wife and I took a day trip to Bodega Bay, a fishing village an hour north of San Francisco. After a short hike in the morning, we decided to visit the Charles Schultz Museum, which was thirty minutes away.

    As we drove toward Petaluma, California, we passed a quaint town called Sebastopol in Sonoma County. We saw a big yellow sign for an outdoor market when we approached a red light at an intersection downtown.

    “We should come back next week for this!” Youali said.

    The traffic light turned green. The car accelerated. After two blocks had passed, I said, “Why don’t we check out the market today? We are already here. We still have time for the museum after.”

    She agreed. We made a U-turn.

    The Barlow Market turned out to be fun. The market had cheese shops, wine stores, and live music. We ate homemade food, bought groceries from the market, and appreciated the craftwork for sale (a guy was selling sweaters made of seaweed?!).

    What struck me the most, however, was an information sign. The market was open only on the first weekend of each month. Had we returned the following week, we would be disappointed.

    This experience reminded me of my trip to Yellowstone National Park in 2011 with my parents. On a drive to a hiking trail, we stumbled upon a stunning lake along the main highway.

    My mother loves making everyone take jumping photos. Also, my orange Simpsons underwear (I got it as a gift) stood out.

    It was a beautiful sunny morning with blue skies and fluffy clouds. The water on the lake was perfectly still, reflecting the snow-capped mountains in the back. We pulled over, enjoyed the view, and snapped a few photos, but I urged my parents to wrap up so we could hit the trail soon.

    “We can come back later for more pictures,” I said.

    The weather remained spectacular throughout our hike, but it took a turn and started drizzling when we finished. As we headed back to the hotel, the sky became progressively gray. The wind was howling.

    My mother looked out the window and pointed at where we were photographing that morning. I was stunned: I couldn’t recognize it at all. The calm lake surface five hours earlier was now dark and tumultuous. The reflections were gone, replaced by churning waves.

    When Youali and I married in 2018, a priest named Fr. George Fitzgerald presided at our wedding. I had known George for a year, and we had great conversations. I had often wanted to invite him to lunch, but I never got around to it. A few months after our wedding, George went on a trip to—of all the possible places—Yellowstone. He got sick on his trip and suffered pneumonia. He was in the ICU for a few weeks and died shortly after.

    George must have celebrated dozens of weddings; little did I know we would be his last.

    Granted, whether we spent our afternoon last weekend in Sebastopol or Petaluma hardly mattered. However, it reminded me of a choice I must confront daily: Do I seize the opportunity now, or do I wait?

    It is tempting to assume the exact condition will remain in the future.

    It may be true. It may not.

  • I almost got upsold

    Last weekend, my wife and I were at a local car dealership to negotiate on a car (our old car had reached the end of its life). After haggling with a salesperson for an hour, the finance manager came to speak with us.

    The woman asked if we wanted an extended warranty. Here was how she pitched it:

    Cars these days are full of electronics, and they are expensive. Material and labor costs continue to rise every year. If a piece of electronic breaks down in the future, it could cost you thousands of dollars, so this extra warranty is a great protection.

    The 8-year coverage she offered was about 10% of the car’s value.

    Before walking into the dealership, I made a plan: If I were to walk out with a car that day, the price would be no more than the manufacturer’s suggested retail price (MSRP) [1]. I would reject any markups, accessories, or additional packages.

    I said no to the woman.

    She clicked around on her computer. Then she turned to me, looked me in the eyes, and asked, “Would you consider it if I lowered the price?”

    I said no again.

    She looked disappointed and said, “Really? Most people would get it.”

    Her comment struck me. I remained silent while she worked on the paperwork, but I second-guessed myself.

    Can she be right? If “most people” get the extra warranty, am I a fool to decline?

    This experience reminded me of a fascinating book called ​Wanting: The Power of Mimetic Desire in Everyday Life​. Luke Burgis argues we make many daily choices based on what others do. We even desire something simply because others appear to prefer it—he calls this phenomenon ​mimesis​ [2]. According to Burgis, mimesis is not inherently good or bad, but it is a powerful, invisible force that subconsciously shapes our decisions.

    This book opened my eyes, and I began to see mimesis everywhere. Why did I want to get a particular piece of furniture? I saw it in someone’s home. Why did I go to this restaurant instead of that restaurant? Restaurant reviews convinced me. Why did an online e-commerce site say, “300+ other people bought this last month”? It was a subtle persuasion: If everyone else believed in this product, why shouldn’t you?

    When most people used to live in small communities like tribes and villages, conforming to others’ opinions was a matter of survival. If a person didn’t fit into a culture, the tribe could consider him an outcast and abandon him. Our society may have evolved, yet our psychology hasn’t: The desire to be accepted is universal.

    For years, I worked at a company where my co-workers often discussed sports. While I didn’t care much about spectator sports, for two years, I set the browser homepage on my work laptop to the sports news website ESPN (even though I never read it). It felt like I should mirror what my colleagues did—I didn’t want to stand out and be left behind.

    Ultimately, I walked out of the car dealership without the extended warranty [3], but the experience taught me a lesson. I had a budget in mind. I was intellectually aware of the psychological games associated with buying a car. Despite all the knowledge and preparation, a five-word comment—”most people would get it”—almost swayed me emotionally.

    The urge to conform is incredibly powerful.


    Notes:

    [1] Car supply has increased since the peak of COVID but remains low where I live. I requested quotes from 10+ car dealerships across Northern California. Going below MSRP for the car we were considering was virtually impossible.

    [2] Burgis’ work was inspired by René Girard, a French-American polymath and philosopher who used to teach at Stanford (he died in 2015). As part of his ​mimetic theory​, Girard argues:

    Man is the creature who does not know what to desire, and he turns to others in order to make up his mind. We desire what others desire because we imitate their desires.

    [3] An extended warranty is an insurance policy. Whether it’s worthwhile is a personal choice. Based on my online research, car dealerships often pitch extended warranties when you buy a car. In reality, there is no urgency. An extended warranty can be bought anytime before the original warranty expires. It’s also possible to shop around and get a better deal elsewhere.

  • What a Speech 17 Years Ago Taught Me About Fear

    This week, I read a short story about an actor who won the Academy Award twice. Despite a successful career spanning decades, Henry Fonda still had stage fright. At age 75, he would throw up backstage before a performance. He would then clean up, march on stage, and act like nothing had happened.

    This story reminded me of a public speaking experience when I was 16, the year before I came to America. At the time, I was actively working on my English by watching Prison Break (on pirated DVDs) and ABC World News with Charlie Gibson (free on Apple Podcasts). One day at school, I saw a flyer promoting a city-wide English speech tournament. I thought it might improve my oral English, so I signed up.

    On the tournament day, I was backstage with eleven other high school students. The most memorable fellow contestant was the girl who went right before me. Based on her accent, fluency, and confidence level, she clearly went to an international school and spoke English at home.

    My heart sank when the audience clapped at the end of her speech.

    Diu (The f-word in Cantonese)…there’s no way I can beat her,”* I said to myself.

    It was my turn. I stepped forward and ascended to the podium. What immediately shocked me was how bright the stage lighting was. I searched for familiar faces in the dimmed auditorium, but I was practically blind. I saw only blobs of dark shadow, yet I could feel the audience’s eyeballs. My temple was pounding. My palms were sweaty. My stomach was tied in knots.

    Me versus 200 people I couldn’t see.

    Will I break the silence?

    I took a deep breath, mustered every ounce of courage, and uttered the first sentence. My voice shivered at first, then it steadied. I gradually picked up a rhythm and finished my three-minute prepared speech. The delivery was fine, except I completely forgot to smile as planned. Instead, I looked dead serious (I only realized that when I watched the tape after the event).

    My mind was fixated on what was yet to come. The second part of the tournament was what I dreaded the most: impromptu speaking. The panel of judges would give a previously unannounced prompt, and I had two minutes to speak on the topic—like how they do it at Toastmasters meetings.

    Before the tournament, I practiced my prepared speech more than 200 times to make it sound smooth and effortless, but there wasn’t much I could prepare in advance for the impromptu portion. I feared it would reveal that I was a fraud, that my English was not as good as I pretended it to be.

    The exact prompt from that day has by now escaped me. The question was along the lines of “If you were to promote taxi driving as a profession in the city, what would you recommend?” Thankfully, my brain tends to bury embarrassing memories. I remember mumbling nonsense and praying for the torture to end, but not much more.

    After my speech, I found space alone in the third row of the audience to decompress. My mind was still racing as I collapsed into a velvety auditorium chair, but I felt relieved. I savored my newfound freedom.

    As I watched from the comfort of my well-cushioned seat, I noticed something odd: I barely listened to the next guy on stage. Ten minutes ago, I was up there just like him, feeling the weight of every word coming out of my mouth as if my life depended on it. Yet, as an audience member, my attention was on something other than the speaker. My brain was replaying my own performance and thinking about where to go for lunch.

    This perspective made me wonder: How many people in the audience were paying attention? Were the stakes nearly as high as I imagined if most people were busy in their thought bubbles? What was the worst thing that could have happened?

    With twice the age today, I conclude hardly anything from that day matters anymore. Who said what, who stuttered, who won—no one remembers. And fear? That hasn’t changed for me, either. If I were to go on stage now, I would feel the same as I did seventeen years ago, just as Henry Fonda would vomit into a basin behind the curtain before a show.

    But one thing did matter: I showed up. It was scary, but I did it.

    The pride from that decision is mine forever.


    Note: This post is dedicated to Stanley Braganza. Stan is a fellow alum from my high school and was my English tutor for a year. He guided me to turn my shitty first draft into a workable speech. A charming public speaker—with a delightful British accent, I must add, though diluted over the years since he listens to too many NPR podcasts—Stan could have written a much better speech than mine for me if he chose to. Instead, he let me struggle and encouraged me to discover my own voice.

    Stan also challenged me to do the most uncomfortable thing ever. A week before the tournament, he took me to the historic district of Taipa in Macau and asked me to rehearse in the middle of a heavily trafficked plaza. “Here? Are you joking?” I asked, “Practice an English speech in front of random Chinese uncles and aunties?” He replied, “Yes, of course. You will pretend no one is here. You must do your hand gestures, too, as if this practice is the real thing.” I can’t overstate how awkward that exercise was, but perhaps because of that, I managed to pull myself together on stage. Thank you, Stan, thank you.

    *The actual words were:「屌,實無得贏。」

  • But You Get $7,500 Back

    Our 2003 Honda Civic started leaking oil at the bottom a while back. The owner at the car repair shop kindly advised it would cost more than the car’s worth to fix the car. “It may be time to move on,” she said. I admired her honesty.

    Over the last few weeks, we’ve been on a journey looking at car options: new, used, everything. Wow—it’s clear I have lived under a rock for the last 15 years. Cars have evolved and gotten way cooler while I wasn’t looking.

    An option we are considering is electric vehicles (EVs). Certain models now come with a $7,500 incentive in the US. While the cars on the market are interesting, the most fascinating aspect of this process is my psychology: I find myself trying very hard to convince myself to do whatever it takes to get the $7,500 rebate.

    One EV we looked at is within our budget, but I see six issues with the car. Yet my internal dialogue goes, “There is a $7,500 discount, though…” Another car is a decent fit but 40% over budget, and I say to myself, “BUT YOU GET $7,500 BACK!!!”

    This experience reminds me of my first-ever visit to IKEA. On my second day in America—August 18, 2007—my cousin Jo took me to get some furniture. When I reached the food court after checkout, I noticed a deal on the menu that seemed too good to be true: A cinnamon bun was selling for $1, but you could get six for $3. My mind was blown.

    Why would anyone get only one bun if half a dozen is 50% off?

    I went home that afternoon and planned to eat the buns as a snack. A chill went through my bones as I bit into the first one.

    I forgot I hated cinnamon.

    A few weeks later, a friend took me to another quintessential American experience. My first visit to Costco was a culture shock: everything was so big… and so cheap.

    The $5 rotisserie chickens were appealing, but it was the junk food I couldn’t walk away from. I was a fairly frugal student then and didn’t plan on spending money that day. Still, I managed to stuff my friend’s trunk with big boxes of Rice Crispies Treats (I fell for the samples), Oreos (I loved those since I was a kid), Nutella with bread sticks (those were expensive in Asia), and party size Reese’s Peanut Butter Cups (I finished the whole bag on my own in two days—and didn’t touch chocolate with peanut butter again in the next two years).

    The hunt for a car continues. Have I learned my lesson?

  • Stored Energy

    I was cleaning dishes the other day when I flipped a bowl over in the sink. I saw a signature at the bottom that I hadn’t noticed in a long time.

    EAC, a friend, gifted us two hand-made bowls when she used to live close by. She was active in pottery workshops and had a collection of cups and bowls in a display case at her house. I can’t recall the occasion of her gift—it might have been a birthday or a parting gift before she and her husband moved to another state.

    We have used these bowls almost daily for the last six years (primarily for yogurt and fruit). EAC herself has likely forgotten about these bowls by now, but her effort a few years ago continues to benefit us today.

    This observation reminds me of a podcast I listened to a few months ago. Author Austin Kleon described books as ​”stored energy.”​ Here’s how he explained it: An author expends effort and stores her energy as text. The energy remains dormant until a reader comes along. If a reader chooses to engage and his energy matches the author’s, then unlocking occurs—and a connection is formed. The creator’s work changes the reader asynchronously.

    If you have read a beautiful passage that moved you, you’ve experienced that magic.

    On the contrary, if the energy between the author and the recipient doesn’t match, there is no change—the reader moves on and thinks the writing is uninteresting.

    The same principle applies to other works of art—movies, paintings, or performances of any kind. Kleon’s theory explains why a particular piece of work appeals to some but not others: everyone’s energy is unique. Everyone likes something, but nothing appeals to everyone.

    I’d argue that this “stored energy” concept applies beyond creative work. What we say alone could have a lasting impact. If a friend tells me I’m ugly and dumb, I will likely remember that for a long time, even if I don’t hold grudges. Conversely, if a person asks a thoughtful question at the right time, her act of kindness will stay with me.

    Energy circulates through our words and actions. We can choose the type of energy we bring to the world, but we don’t get to decide what it does or how far it goes. The energy may do nothing, ruin someone’s day, or make someone feel loved and important in the years to come—and we may never find out.

    You have the right to work, but for the work’s sake only. You have no right to the fruits of work.—Bhagavad Gita 

  • What I hate NOT doing

    I just finished a book called Hell Yeah or No by Derek Sivers. What struck me the most was a section where he explored how to discern the things worth doing.

    Sivers observed that the traditional soul-searching questions we ask are What do I love? or What makes me happy?

    These questions often work poorly.

    If we have a long list of interests, it may be hard to narrow them down. What pleases us is not the same as the right thing to do. Most often, we simply don’t know the answers.

    Sivers suggests an alternative question, what do you hate NOT doing? What makes you feel depressed or annoyed like your life has gone astray if you don’t do it?

    Eating a pint of ice cream will make me happy, but should I?

    Earlier this week, I had a day filled with work meetings and personal appointments. I typically start my morning by writing down a short list of the most important things to do for the day, but I made the mistake of jumping in without a loose plan.

    When I was in a Zoom meeting, I realized I was overdue to call the insurance company to follow up on a claim. While waiting to be connected on the call, I started drafting a document for work. The insurance agent picked up, and as we were talking, I browsed new Instant Pot cooking recipes. While in another meeting, I checked traffic to see how long it would take to get to my doctor’s appointment.

    I must have checked my work email 50 times in between.

    The constant context-switching frustrated me. I felt like I had wasted my day. Sure, I sent emails and did admin tasks, but I didn’t do anything meaningful.

    Years ago, I read another insightful book called ​Quiet​ by Susan Cain, a lawyer-turned-writer. The book made me realize I am more of an introvert (and, more importantly, it’s okay to be one). A telltale sign is that I prefer to recharge quietly: reading, journaling, and listening to music with my noise-canceling headphones.

    Having introverted tendencies doesn’t mean I don’t like talking with people (I do). It does mean that changing tasks tires me out more quickly than my extroverted buddies.

    Conversely, it means I do my best work when I’m alone and focused.

    This observation explains my frustration earlier this week: I hate NOT focusing. I become miserable when I don’t have quality time dedicated to an important task or project.

    This simple observation took me years to discover. Once I noticed it, though, I experimented with structuring my days to get focus time earlier in the day. Now I aim to read, write, or take a walk first thing in the morning. I tackle the essential but more difficult tasks earlier in the day when it’s quiet. I push meetings and in-person activities to the afternoon when possible since I don’t need to be in my optimal state.

    Knowing what’s ideal doesn’t mean we always get to do it. Some days are more challenging than others. But knowing what, if absent, will deprive us is helpful.

    Then it struck me. Why not put “what makes me happy” and “what I hate not doing” on a 2×2? Here’s my version—it was a fun exercise (I may turn this into a t-shirt). I’d love to see yours (here’s a ​blank template​)!

  • The age of mania

    This week, I read an article about celebrities getting into trouble for involvement in the now-defunct cryptocurrency exchange company FTX. The company, valued at $32 billion in January 2022, is now worthless and under investigation.

    The list of celebrities includes household names and ranges from pro athletes and musicians to actors and entrepreneurs. Many lost money; a few were sued for promoting the crypto company as spokespersons.

    This reminded me of another story.

    A 17th-century Dutch Obsession

    In 1593, a botany professor from Vienna brought to Holland a collection of unusual plants from Turkey. The Dutch were fascinated: they had never seen flowers with such intense, saturated colors. The professor sensed an opportunity and tried to them at a high price. One evening a thief broke into the professor’s house, stole the bulbs, and made a handsome profit.

    Over the next 30 years, tulips became a darling in Holland. Many tulips were infected by a nonfatal virus, which gave the petals colorful, flame-looking stripes. The more exotic the tulips looked, the more popular they were.

    As the flowers gained public interest, professional growers would predict the trends for the upcoming season as fashion designers would today. Merchants bought extra stockpiles anticipating a future price increase, further driving up prices. Even the French and the English became obsessed.

    As trading volume increased, moving the tulips around became a hassle, so some traders and speculators invented new forms of financial contracts. This type of instrument is known today as an option contract. Essentially, it’s a piece of paper that gives the option holder a choice to buy tulips at a fixed price over a period of time. These paper contracts could change hands up to five times a day without any parties touching the flowers.

    Got Tulips?

    The tulip fever turned into high gear between 1634 and 1637. Tulips became a status symbol: it represented great taste and a smart investment.

    Some people thought this was crazy; they didn’t believe the tulips could be worth that much. But as they saw their friends and families make a fortune, they felt left behind, so even those who initially resisted jumped in.

    As author Charles MacKay wrote in Extraordinary Popular Delusions and The Madness of Crowds, “nobles, citizens, farmers, mechanics, seamen, footmen, maid-servants, even chimney sweeps, and old clotheswomen dabbled in tulips.” Ordinary people bartered their personal belonging, such as land, jewels, and furniture. Everyone imagined this was the new normal: the passion for tulips was here to stay.

    At the height of the tulip mania, some bulbs sold for ten times the annual income of a skilled artisan. Another account showed that a special bulb called the viceroy was traded for the following: 1,500 kilograms of wheat, 3,000 kilograms of rye, four fat oxen, eight fat swine, 12 fat sheep, two barrels of wine, four tons of beer, two tons of butter, one thousand pounds of cheese, a bed, clothes, and a silver drinking cup.

    All for one bulb!

    This period was filled with comical anecdotes, too. An amateur botanist from England saw what looked like an onion root in a conservatory that belonged to a wealthy Dutchman. He took a knife, peeled off its coats, and cut the root into pieces. As he examined the root, the owner returned and asked furiously what he was doing. The Englishman replied, “Peeling a most extraordinary onion.” The Dutchman grabbed him by his collar. The Englishman was shocked and escaped to the streets, followed by a furious mob. Only when in the court of law did the Englishman realize the “onion” he destroyed was an extremely valuable type of tulip; he ended up in prison.

    During the three months between November 1636 and February 1637, the price of certain tulips increased 100-fold.

    Eventually, prices became so ridiculous that people started to sell their bulbs. Soon others followed suit. As supply flooded the market, prices fell like a snowball rolling downhill, triggering more fear. Panic ensued and reinforced the vicious cycle. Many now held beautiful flowers nobody wanted; all they could do was watch the tulips wilt.

    400 Years Later

    This story sounds ludicrous today: Who will trade ten years of salary for flowers that don’t last?

    But several remarkable speculative mania have already happened a quarter into this century. In early 2000, Internet companies with no revenue but a promise to change the future were trading at sky-high valuations, resulting in the 2001 dot-com bust.

    In the mid-2000s, banks and mortgage lenders rode the housing boom driven by low-interest rates and made tremendous profits from selling loans and complex financial instruments. A person without income in the US could get a loan without a downpayment, buy a half-a-million house, and flip it for tens of thousands of dollars more. The music eventually stopped; the subprime mortgage crisis followed in 2008.

    As cryptocurrency gained traction over the last decade, a software engineer created the now-infamous Dogecoin in 2013 as a joke. The crazy thing? Dogecoin is alive today. Last I checked in July 2023, it traded at 1 DOGE to 0.066 USD.

    These financial mania have their own causes and nuances, but the underlying theme is the same: the promise of quick profits.

    FTX is another cautionary tale. It reminds us that we will encounter more pitches of “life-changing investment opportunities” endorsed by people we trust. Many will jump on, and we may feel like a fool for not.

    My personal take: If I can’t afford to lose, it’s not a game I should play.

    “Many who, for a brief season, had emerged from the humbler walks of life, were cast back into their original obscurity. Substantial merchants were reduced almost to beggary, and many a representative of a noble line saw the fortunes of his house ruined beyond redemption.” — Charles MacKay on Tulip Mania

    Reference:

  • How to Reach the South Pole

    In October 1911, British Navy Officer Robert Falcon Scott and Norwegian explorer Roald Amundsen set out in a race for an unprecedented feat.

    Their goal: to be the first in history to reach the South Pole.

    While Scott and Amundsen shared the same vision, they differed in every other way.

    Backed by a powerful empire, Scott led a team of 62 people and a mix of animals. Scott was intense, proud, and ambitious. His strategy was to go as hard as possible. Since day one, he pushed his team to “keep up a steady grind hour after hour.” He believed visible distress was the only proof that a day’s work had been done.

    He improvised how much to travel each day based on feel. On a warm day (as in -20°C), he pushed his team extra hard, traveling for more than ten hours. The weather initially favored him, and he expected it to persist to his benefit.

    Scott was desperate to win.

    On the other hand, Amundsen came from a small, humble country. His team was 19 people; they used only sled dogs for transportation.

    Amundsen was methodical, reserved, and careful. He set a consistent daily goal of traveling a quarter of a degree in latitude, translating to about 15 miles. He planned to stick to the daily target at -25°C or -55°C. The only exception was severe blizzards, in which they would rest the entire day. He estimated bad weather in one out of every four days.

    He set expectations with the crew up front: they were to travel around six hours a day and spend the remainder of the time resting. After sprinting, the animals were to take a break every hour to preserve their stamina.

    If all went well, Amundsen thought, they could arrive by the end of the year.

    Who won?

    Scott had a strong start, but his team began to show concerning signs after a couple of months: frostbite, malnutrition, hypothermia, ankle sprains, and dislocated shoulders. Even his animals started to die from hunger and fatigue. The road to glory was more challenging than expected. Tension and conflicts arose among the crew, which, combined with Scott’s explosive personality, impaired his judgment. The mood turned progressively sour.

    Amundsen’s team did not have smooth sailing, either. They encountered more extreme weather than Scott, though not exceeding Amundsen’s initial estimates. His crew settled down to “rhythm and unexciting regularity.” One of Amundsen’s teammates felt that resting in a sleeping bag for 16 hours was too indulgent and urged Amundsen to speed up to 25 miles a day, but he resisted.

    Remember the plan, Amundsen said, 15 miles a day, no more, no less.

    On December 13th, Amundsen’s team reached 89° 45’ at a 10,000-foot altitude. “Our finest day up here,” wrote Amundsen in his journal, “calm most of the day, with burning sunshine.” After months of incredible hardship, the Pole was only 15 miles away. The team debated whether they should go for it on the same day.

    Amundsen responded: we will pick it up tomorrow.

    The next morning, Amundsen’s team was excited but nervous. Could Scott have beaten them already? Would they see a Union Jack?

    It was three o’clock in the afternoon that day when Amundsen cried, “Halt!” He verified they had arrived at 90°.

    No signs of a British flag. No signs of Scott.

    They had won the race.

    On January 17, 1912, or 34 days later, Scott’s team, drained and dispirited, arrived to find a Norwegian flag and a letter from Amundsen waiting for them.

    In the meantime, Amundsen’s team was on their way back. Their pace? You guessed it: 15 miles a day. They made it back to the base camp in late January. Amundsen had even gained weight from the expedition.

    Conversely, Scott’s team was in a horrible state on the return journey. Supplies had dwindled to close to nothing. Five crew members, including Scott, died from exhaustion and extreme cold in March 1912.

    How this story resonated with me

    I first read this story when I had just turned 30. At that time, I was struck by how much I was like Scott in my 20s.

    I would get extremely excited about a project, like writing a blog (again), exercising (again), or picking up the guitar (again). On day one, I would go from zero to full speed: write a “perfect” essay, do 50 push-ups, or play the guitar for five hours. For no logical reason, I expected myself to keep up the pace day after day.

    I was impatient. I wanted to give it all. I craved results right now.

    But inevitably, I was exhausted after a week or so. The immediate progress I had hoped for didn’t come. In the meantime, other work and life demands cropped up, leaving me with limited time and energy. My motivation fizzled, so I gave up. This happened dozens of times.

    Einstein once said, “The definition of insanity is doing the same thing over and over and expecting different results.” That was me for ten years!

    Amundsen’s story revealed an alternate path: slow down and play the long game. His story led me to confront an uncomfortable question: If a pursuit truly matters, is it better to set a low but consistent bar and keep at it regularly instead of bursting for a few days before quitting?

    Recently, I started lowering my bar to comically low levels. My daily health goal now is to walk for five minutes outdoors. My journaling goal is to write three sentences.

    I usually go for longer once I start, but I do only my minimum on rough days and rest without guilt. My bar is set to be achievable on an off day amid bad weather, illness, and moderate emergencies. The only remaining question: will I do it?

    Here’s my approach now: Do less than the max. Rest often. Hit the minimum today, and keep going tomorrow.

    “Amundsen had a proper humility before Nature, accepting a rough justice in her dictates. He knew that if it snows today it will be hard crust tomorrow; that after the storm skiing is good; that a blizzard is a time to rest.”

    Roland Huntford, The Last Place On Earth
  • It’s easy to forget

    If you ask me how my week was:

    Actually, that wasn’t quite right. Here’s a more accurate version.

    I was under the weather most of this week. I was fatigued. My stomach felt weird. I did a covid test at home, and it was negative, so I don’t know what it is.

    I went to bed early on Monday.

    I remained in the same position long after sunrise the next day.

    I can’t think of the last time I slept for more than 10 hours!

    I was going to run an errand. I started my car, and something felt wrong right away: the whole car was shaking!

    I got out of the car and saw this.

    While this week was far from fabulous, it reminded me of one thing:

    How wonderful “normal” is.

    To wake up feeling healthy. To have the energy to do what I want to do. To have an appetite. To go to the bathroom at a regular frequency. To drive a car with all the tires working.

    It’s easy to forget how great the simple things are.

    “Don’t it always seem to go, that you don’t know what you’ve got till it’s gone.” — Joni Mitchell

  • How to be original?

    “Every artist dips their brush into their own soul and paints their own nature into their pictures.” –Henry Ward Beecher

  • Beneath the surface

    Zacatecas in Mexico has a breathtaking landscape: ornate colonial buildings, rows of colorful houses up the hills, and winding cobblestoned alleyways in between. The city is vibrant yet uncrowded. The people are friendly. I’d be happy to stay here for weeks. 

    Like many major Mexican cities, Zacatecas had a challenging colonization history. What made the town unique was beneath the surface: the minerals. 

    The region was one of the world’s largest silver-producing areas for a long time. The Spanish conquistadors forced the indigenous people to work underground and endure grueling conditions. Many died from the mines collapsing, lead poisoning, and exhaustion. 

    A guide at a historic mine told us that many workers often incurred massive debts. Even when an indebted worker died on the job, the mine owners would not forgive the debt. Instead, the debt would be passed on to his children, perpetuating generations of enslavement. 

    With the tremendous wealth from the silver production, the Spanish conquerors built lavishly and left behind the stunning architecture that remains standing today.

  • Viva la vida

    While wandering in San Luis Potosí’s historic center, I saw a musician in an alley. He was playing Coldplay’s Viva La Vida on a violin. Two people walked by and contributed to his violin box, but he seemed too into his performance to notice.

    His choice to play in this relatively quiet alley intrigued me. The Plaza de Armas was only two blocks away; he must know the central plaza would offer ten times more traffic.

    Yet, he picked the best place for his art, even if that meant less traffic and fewer eyeballs. He decided to play for a smaller audience.

    I was captivated as his beautiful music played with the stunning background. When he finished performing his piece, I clapped. Another couple followed. The violinist acknowledged us with a shy but lovely smile. I made my contribution and moved on with my evening. 

  • Eres importante

    Taco Y Tortas El Torito in San Luis Potosí is remarkable.

    Like many excellent street taco shops, El Torito offers delicious food with various options at reasonable prices, but it provides more than that. The stall is adjacent to a small storefront with ice-cold drinks in the fridge and a sink to wash your hands. The area is shaded by a line of giant trees, offering relief in the oppressive 92°F/33°C heat. 

    The most noteworthy of all, however, is its order-to-pay system.

    First, the signs. On one side of the stall hangs a “Fila aqui” (queue here) sign and a colorful menu with prices listed in a big font. It’s easy to know how to get started. 

    Second, ordering. Follow the queue and walk along the side of the stall. One of the four cooks will take your order and immediately start assembling: no handoffs and little room for miscommunication.

    Third, food preparation. Despite the tight space, the shop is organized. All the ingredients are easily accessible. Fresh tortillas constantly come off the comal. The cooks effortlessly shower a generous amount of chopped cilantro and onions onto each dish. Your order will be ready within 30 seconds. 

    Lastly, payment. You don’t pay when you get your food. Instead, you pay when you finish eating, so you don’t need to reach for your wallet with your hands full. You can order extra items, tell the cashier everything you ate at the end, and settle the entire bill.

    Every part of this system tells the customer one thing: You are important. Your needs come first. We will serve you the best possible food and minimize your wait. Please enjoy your meal while it’s hot. We trust you to pay in the end.

    The result of this thoughtful design is a thriving business. When I visited at around 10:30 am on a Monday, dozens of local diners were already there.

    I never thought I’d be so inspired by tacos.

  • The Evolution of Work

    It’s hard to recall that, not too long ago, people used to work full-time operating an elevator, processing telegrams, and redirecting calls on a switchboard. 

    Looking at the last decade alone, the evolution of jobs has been dramatic. Video stores and theatres have closed with the rise of streaming services. Travel agencies have folded when most people book their own flights and hotels. E-commerce has disrupted manufacturing and retail. The pandemic has further changed how and where we work. Many jobs have disappeared or become unstable gigs.

    At the same time, new forms of work have emerged, and they go beyond tech sector jobs like software and data science. Healthcare work has ballooned with an aging population. Lawyers now deal with unprecedented data privacy and cybersecurity cases. Demand is high for engineers, architects, and designers who can build useful systems that are also sustainable for the planet.

    Outside of traditional employment, many find opportunities in crafts that have regained popularity. There is a new generation of carpenters, beer brewers, and food truck owners. Others share music online, start a daycare, and organize cooking classes out of their homes (I know some personally). Many serve their customers with great products and services while building an honest, mission-driven business. 

    One thing is certain: work will continue to evolve. It always has.

  • Timeless skills

    The public interest in the chatbot ChatGPT this year has been tremendous. Many enthusiasts find artificial intelligence (AI) exciting; others are concerned (and rightfully so). 

    I don’t know how AI will evolve, but one trend will likely continue as it has in the last century: people and organizations will rely more on machines to augment their work and personal life. Humans didn’t ride cars, use washing machines, or navigate with smartphones; now, we do. And all that can change again, too.

    If this trend continues, an interesting question emerges: what timeless skills matter in this evolving world?

    I can think of three.

    Leadership. Machines are great at processing vast volumes of data and executing repetitive tasks with clear instructions. What machines don’t do is the thinking: What matters? Who should we serve? What’s the right thing to do? 

    In the past, we often left these questions to the authorities (managers, politicians, and other rule-makers) because the information was opaque, and guardrails abounded. Now the rules have changed: common people have more information and power. The authorities now often don’t know the answers and need people to tell them what to do. In the meantime, you and I can access practically all knowledge and connect with anyone in the world with the click of a button.

    This presents an opportunity: we are now empowered to lead—in a small or big way, wherever we are, regardless of titles and ranking. If we have a new idea, an important cause, or a better way of doing things, we now have a more promising chance to try it, within or without an organization—and it may just work. 

    Empathy. As humans, we crave connections with others–that won’t change. If given a choice, we choose people and organizations that care. Machines can’t care (even if they appear so). So listening, understanding, and seeing from others’ perspectives will remain important.

    Art. Art isn’t limited to painting or music, but everything we do with the intent to connect. It’s the art of simplifying complexities, crafting a new solution, or delighting the people we serve with quality and value. It’s the art of resolving conflicts, breaking down walls, and building bridges. Art requires a soul, and machines don’t have one.

    These three skills aren’t straightforward because there are no exact instructions to follow; that’s precisely why machines can’t do them. The good news? Everyone can learn these skills with practice and apply them in their own unique way.

  • Uber trends

    The other day my car was in the shop, so I called an Uber to run an errand. A friendly driver named Eric picked me up. 

    I noticed on the app he had driven 12,000 trips with a perfect 5-star rating. I pointed it out and asked how he kept his customers happy. 

    “Pretty simple things. I try to be kind, say hi, and drive safely. That’s what I’ve been doing for seven years.” 

    His lowest score ever was 4.95, he said.

    I asked if the tech companies’ recent cost-cutting had affected his living. He nodded.

    “The pay has declined. When I first started, I was able to make a decent hourly rate. Now it’s challenging. There isn’t much left after the cost of gas and maintenance.” 

    He told me that Uber had started piloting driverless cars with Waymo, Google’s self-driving car company, in Phoenix. 

    “It may still be a few years out, but Uber will likely replace many human drivers soon.”

    He said he planned to keep driving for now until he figured out what to do next.

  • Time to leap

    I’ve recently started to swim once a week. When arriving at the pool, I often dip only my legs into the water. Instead of diving in, I sit there, resisting the plunge into the cold water.

    After a few minutes, it’s clear I have lingered at the pool’s edge for too long. I take a deep breath, bracing myself for the initial chill. 

    Then I jump in.

    It’s cold! ????

    Yet, the discomfort disappears once I get oriented and start slicing through the water. The icy sting is replaced by a liberating experience of exhilaration.

    Then I think, “The cold isn’t that bad after all!”

  • It Gets Easier

    When the newsletter idea came to me last September, I was excited but uncomfortable. As I wrote in ​my first letter​“Who am I to send stuff to people’s inboxes? Where am I going with this?”

    Since I hadn’t worked on a creative project like this before, I had to learn new skills: how to collect ideas, distill stories down to their essence, and assemble them in a (hopefully) creative way.

    But the most monumental challenge was mental: the doubt of hitting send. The first twenty newsletters were the most difficult. I would rework my draft a dozen times, often filled with doubts. Sometimes I rewrote the entire letter and realized the previous version was better. 

    After experimenting for 40 weeks, the creative process remains challenging (and fun!), but I have begun to develop a sense of what I like and what may resonate with you. Most importantly, shipping the newsletter feels progressively more natural.

    My weekly goal is simple: give my best effort and hit send. If I manage to do that, I know I have made my following week a tad easier.

  • Breakthrough at 99 Ranch

    99 Ranch is a pan-Asian grocery store in the U.S. What sets it apart from traditional American grocery stores is its fish department. While most American supermarkets sell pre-cut fillets, 99 Ranch features a wide selection of whole fish. The staff stands ready to prep the fish to your liking—cleaned, head removed, or even fried.

    Despite the robust selection and the full service, I had never bought a whole fish in my 15 years of shopping there. I often wanted to try it, but my lack of experience held me back: I felt stumped about which fish to choose and how to cook it. 

    Seafood is an integral part of Cantonese cuisine, so I had a fair amount of fish growing up. However, as a kid, I was a mindless eater. I often ate whatever was at the dinner table without knowing what fish they were or how they were prepared; my mother took care of all that.

    When I visited 99 Ranch this past week, I felt the urge to break the cycle. I decided to go with the most straightforward option that involved no work: fried fish.

    Approaching the seafood counter, I was once again overwhelmed by the options. Cod, tilapia, hamachi… How about bass? Oh, there are three types of bass…

    As I stood, undecided and unsure, the shoppers around me navigated with confidence. A Chinese lady picked up a trout with a plastic bag in hand. An Indian lady requested to slice her bass into four equal steak pieces.

    Finally, it was my turn. I mustered the courage and asked if snappers were suitable for frying; the seafood clerk behind the counter said yes.

    “Ok, I will take this snapper. Regular fry #5, please.” I said.

    The clerk efficiently cleaned and descaled the fish before dunking it into the hot oil. Five minutes later, he removed the golden-fried snapper from the fryer, wrapped it in foil and paper, and slapped a $6.32 sticker on the packet. He handed it over and wished me a good day.

    That’s it?

    I took the fish home and enjoyed it with soy sauce and chili sauce; it was delicious. What tasted better, though, was the triumph from a small breakthrough: I no longer have to shy away from the fish department.

  • Start with One True Sentence

    Ernest Hemingway published seven novels and numerous collections of writings over the course of his life. But did he ever have trouble creating?

    He wrote in his book A Moving Beast:

    Sometimes when I was starting a new story and could not get it going, I would sit in front of the fire and squeeze the peel of the little oranges into the edge of the flame and watch the sputter of blue that they made.

    I would stand and look out over the roofs of Paris and think,

    “Do not worry. You have always written before and you will write now. All you have to do is write one true sentence. Write the truest sentence that you know.” So finally I would write one true sentence, and then go on from there.

    Takeaways:

    • Even Hemmingway has writer’s block!
    • If you aren’t sure how to begin, start with what you know for sure. As crossword puzzle creator Will Shortz once put it, “Begin with the answers you’re surest of and build from there.”
    • Let the truth be the guide.
  • What Gets In the Way Is the Way

    In 1985, Steve Jobs was forced out of Apple over disagreements with the company’s board and management team. Being kicked out of the company he co-founded was a painful experience, but the setback fueled his future ventures–NeXT and Pixar–and ultimately his return to Apple in 1997.

    Jobs reflected on his journey at his commencement address at Stanford in 2005:

    “I didn’t see it then, but it turned out that getting fired from Apple was the best thing that could have ever happened to me.

    The heaviness of being successful was replaced by the lightness of being a beginner again, less sure about everything.

    It freed me to enter one of the most creative periods of my life.”

  • Make Something Wonderful

    At an internal Apple staff meeting shortly after the iPhone launched in 2007, an employee asked Steve Jobs how Apple would keep its culture and brand intact as it grew.

    Jobs answered:

    “One of the ways that I believe people express their appreciation to the rest of humanity is to make something wonderful and put it out there. And you never meet the people. You never shake their hands. You never hear their story or tell yours.

    But somehow, in the act of making something with a great deal of care and love, something’s transmitted there.”

  • Put Something Back

    At a designer conference In 1983, Steve Jobs demonstrated a computer called Lisa (named after Job’s daughter) to a group of designers who had never used a computer before. A designer in the audience asked what motivated Apple.

    Jobs answered:

    “We feel that for some crazy reason, we are in the right place at the right time to put something back. Most of us don’t make the clothes we wear. We don’t cook or grow the food we eat. We speak a language developed by other people. We use mathematics developed by other people.

    We are constantly taking. And the ability to put something back into that pool of human experience is extremely neat.”

  • What Wasn’t There Before

    Music producer Rick Rubin wrote in his book The Creative Act:

    To create is to bring something into existence what wasn’t there before.

    It could be a conversation, the solution to a problem, a note to a friend, the rearrangement of furniture in a room, a new route home to avoid a traffic jam.

    Whether we do this consciously or unconsciously, by merely being alive, we are active participants in the ongoing process of creation.

  • Make Something Wonderful

    After the iPhone launched in 2007, one employee asked Steve Jobs at a staff meeting how Apple would keep its culture and brand intact as it grew. He answered:

    One of the ways that I believe people express their appreciation to the rest of humanity is to make something wonderful and put it out there. 

    You never meet the people. You never shake their hands. You never hear their story or tell yours.

    But somehow, in the act of making something with a great deal of care and love, something is transmitted there.

  • Losing Rhythm

    I have been tracking my morning habits on and off for two years. My morning routine has three things: a few minutes of light exercise, a few minutes of meditation, and reading/writing. In my journal, I write an X every time I do these things. 

    I fell off the routine over the last 30 days; that was the longest stretch of misses in the last two years. I got sick for a couple of weeks and had work travels, among other things. My body struggled in the morning, so I prioritized rest. 

    My strength had since returned, but I didn’t resume my habits right away. After missing it for a few weeks, I lost rhythm. 

    Maybe I should just scrap the routine? 

    But I miss how it feels to accomplish the things I set out to do first thing in the morning. When I follow the routine, I feel more grounded. Going without it in the last few weeks left me more irritable and distracted. 

    So for the 47th time, I have decided to restart this week. I have been through this before: I will fall again, and that’s okay. What matters is whether I choose to pick up where I left off.

  • 30 Years of Pool

    For a while before the pandemic, I was into playing billiards. This hobby came to a halt when covid hit since all the pool halls were closed.

    In early 2021, a pool hall called Samwon Billiard in Oakland Koreatown was reopening. I texted Kevin, my pool buddy, to see if he was interested. Kevin and I hadn’t met in person for over a year. Both of us hadn’t yet been vaccinated at that point. We deliberated but quickly decided that the risk was worth it as long as we wore a mask. It had been too long since we last played.

    Once we decided to go, I grew excited. “I’m actually shaking. This is a dream lol.” Kevin texted back.

    Thomas, the owner of the billiard business, is a mellow, soft-spoken Korean man in his sixties. The pool hall has been around since the mid-90s. I asked Thomas why he went into this business.

    “The previous owner missed rent and left. The landlord was looking for someone to take over,” he said. “I was somewhat keen on billiards. A pool business didn’t seem hard to operate. But boy, that street was truly scary in the 90s… lots of crimes and gun violence back then.”

    Thomas often checked in on his customers. He would clean the tables himself, offered snacks, and–if you were up for it–show you to how to play Korean pool on the table without pockets.

    A year and a half ago, Kevin shared with Thomas that he would leave the Bay Area and move to New York, so it could be a while until he visited again. On Kevin’s last visit, Thomas bought us Korean dinners with galbi, japchae, and chicken. He offered his private soju for farewell.

    Recently, I heard that Samwon is closing next month. The area will be rebuilt as apartments. I also heard Thomas is happy to take a break after working hard for 30 years.

  • Secret Broth Ingredients

    There is a family-run Vietnamese restaurant not far from my house called Super Super Restaurant. I have been going there for years. The owner, his wife, and his kids work at the restaurant.

    Super Super’s menu has less than 20 items. Pho noodles, banh mi sandwiches, and rice plates are the classics. Their #1 noodle soup is my favorite. The pho broth is the best of all the Vietnamese restaurants in the area.

    When I went for lunch a few weeks ago, the owner took my orders with his usual big smile. As we chatted, I asked how long he had been in business.

    “Ohhhh…this location for over eight years. I started cooking in Vietnam in 1978, and I moved to America in 1982,” he said, “I have been cooking for over 40 years.”

    There it was—the secret to Super Super’s amazing broth: forty years of work and dedication.

  • The Cost of Delicious Lentils

    Earlier this week, we went to an Ethiopian restaurant nearby. Like our last visit two years ago, Shita, an Ethiopian woman in her fifties, greeted us with a warm, soft smile and hurried back into the kitchen. She was the only person working. Taking phone orders, cooking, serving — it was all her.

    The chickpea stew, lentils, and spicy mushrooms came out piping hot. As we enjoyed our meal, Shita confided she would likely close the business in the coming months. Rent had increased substantially. The kitchen would flood at times. The landlord was difficult to deal with: he refused to fix the plumbing issues and other damages on the property, and they were in multiple disputes. She fixed some issues on her own and paid for a contractor out of her pocket for other bigger problems, essentially making her work for nothing for days.

    Even though the quality of her food was outstanding (4.5+ stars on Google Maps and Yelp with hundreds of reviews)—Shita clearly took pride in her food—business had declined due to covid and inflation. A month ago, a customer stole her iPhone along with a credit card processor when she was working in the kitchen. For the next two days, customers couldn’t reach her (some grew concerned and checked on her in person), and she lost more business.

    “I have managed this business alone for eight years,” she said. “I’m tired. I think I’m ready to move on. It’s okay. The worst case is that I will live with less. I have my family. I have no problem being happy. I will figure something out. Maybe I will go back to the farmer’s market.”

    It’s rare to get a glimpse of the people working behind a mom-and-pop business. Shita strikes me as someone who believes. She takes risks, works hard when no one else pays attention, and persists even when the outcome is uncertain.

    Once I understand the real cost Shita bears to share her food with the world, the price I pay for my lunch is clearly too low.

  • Haruki Murakami’s Writing Habit

    ​​From The Paris Review, Summer 2004:

    When I’m in writing mode for a novel, I get up at 4:00 am and work for five to six hours. In the afternoon, I run for 10km or swim for 1500m (or do both), then I read a bit and listen to some music. I go to bed at 9:00 pm.

     I keep to this routine every day without variation. The repetition itself becomes the important thing; it’s a form of mesmerism. I mesmerize myself to reach a deeper state of mind. 

    But to hold to such repetition for so long — six months to a year — requires a good amount of mental and physical strength. 

    In that sense, writing a long novel is like survival training. Physical strength is as necessary as artistic sensitivity.

    See also: “The Running Novelist,” The New Yorker, June 9, 2008

  • How Joel Embiid Became an NBA MVP

    1. The Process

    Joel Embiid landed in Florida in 2010, fresh from Cameroon. At the age of 16, he spoke little English and didn’t know anyone in America.

    Joel signed up for a summer basketball camp three months before his trip. That was his first time playing basketball. At seven feet, he dunked on another player on the first day.

    Luc Mbah, a Cameroonian NBA player, saw Joel’s potential at the camp. He made calls and got Joel an offer to play high school basketball at Mbah’s alma mater in the US.

    When he showed up for his first practice at his new high school, Joel was brutally bad. Beyond dunking, he had no fundamentals. The coach said he was terrible and asked him to leave the gym. His new teammates laughed at him. He tried to defend himself and ask them to trust the process.

    They said, “LOL NAH YOU SUCK.”

    Joel returned to the dorm, devastated. He looked up plane tickets back to Cameroon.

    “This is crazy. What am I even doing here?”


    2. Studying The Best Players

    In his dorm room, he turned on some Lil Wayne rap music. The pain from the humiliation faded a little. Slowly a strong sense of motivation emerged.

    He didn’t believe that was the end yet.

    He said, “I’m just going to work and work in the gym until I’m good. KOBE.”

    His coach in Cameroon sent him an hour-long tape of the best big men in the NBA. Joel put the video on repeat every day for three years.

    YouTube became his second coach. After endless hours, he noticed the best shooters all share a few things in common: tucked elbows, bent knees, and smooth follow-through. He started to imitate what he saw while practicing daily with a friend.

    He imagined himself to be a good basketball player.


    3. Consistency of the Work

    After Kobe Bryant retired, Joel had an opportunity to meet him.

    When Kobe walked into the room, Joel told him he started playing basketball seven years ago because of him and how he’d shoot the ball at the park and yell, “Kobe!”

    Kobe laughed. He then said to Joel:

    “O.K., young fella. Keep working, keep working.”

    Joel went to the gym after.


    Joel Embiid (1994–) is a professional basketball player for the Philadelphia 76ers. In May 2023, he won his first NBA Most Valuable Player Award. He has averaged over 30 points per game in the last two seasons, including a career-high of 59 points against the Utah Jazz in November 2022.

    Reference: Wikipedia, It’s Story Time (Joel’s article)

  • Me? They’ve Got Me Wrong

    Most people know Michaelangelo as a famous painter, but not many know that he was also a poet. In fact, he wrote a poem how uncertain he felt about painting.

    Giovanni, come agitate
    for my pride, my poor dead art! I don’t belong!
    Who’s a painter? Me? No way! They’ve got me wrong.

    The Complete Poems of Michaelangelo, Poem #5

  • Brick by Brick

    For 40 weeks now, I have sharing three interesting stories/ideas in my newsletter. I plan to keep it up.

    One challenge I consistently run into is that I don’t have the stories early enough in the week so the last couple of days becomes stressful. Sometimes my full-time job gets busy, and other things happens in the life. It becomes challenging to find time and energy to work on the newsletter stories a day or two before the ship date.

    I am now exploring another approach. Instead of trying to find three stories last minute, I write one short blog post every day. It can be a random interesting idea or story or passage I come across. If I do it daily, I have at least seven stories every week. When the time to compile my newsletter comes, I have a collection of materials to choose from. Not all seven will be good, but it shouldn’t be hard to find three decent ones.

    As I was thinking about this, I came across a quote from author and recovering alcoholic Sarah Hepola on slow change:

    “Change is not a bolt of lightning that arrives with a zap. It is a bridge built brick by brick, every day, with sweat and humility and slips. It is hard work, and slow work, but it can be thrilling to watch it take shape.”

    Source: My relapse years

    I love this analogy. Now I imagine myself laying down a brick every time I build on an idea, draw a diagram, or add a post to the blog.

  • The Headaches We Don’t See

    I went on a bike ride with a friend the other day. He started a company 8 years ago. His company has been growing over time, and he now has a sizable team.

    Recently, he has hit a rough spot. He has been working with a large customer who promised 50x his existing business over the last three years. This customer turned out to be running into financial trouble over the last year. Their attitude began to turn, and the relationship soured.

    Now they are in a legal dispute over millions of dollars. The customer wants to cancel an order and get a refund of what was supposed to be a non-refundable prepayment.

    The whole episode has caused distress to my friend. Not only has his effort not turned into business growth as expected, but he is also spending a significant amount of time dealing with lawyers and court cases.

    My friend looked tired. “Sometimes I just want to be an employee. Get my salary and forget about the rest,” he said.

    The comment struck me. There’s often a halo around entrepreneurship. It seems like a “cool” thing to do, and in my view, it’s endlessly fascinating to build an enterprise, especially for a worthy cause, solving a problem you are called to solve.

    But what we often don’t see is the risks, the headaches, and the uncertainties that go behind the seen. It’s not all glamorous.

    Nothing is.

  • What Makes a Great Restaurant?

    Is it the decor, the service, or the variety in the menu?

    Berkeley has a little takeout-only restaurant called Top Dog. It’s a hole-in-the-wall joint near the college campus. They sell hot dogs freshly made on a grill. You can choose a few varieties of sausages, like Frankfurter, Kielbasa. Service is not particularly friendly. You help yourself with sauerkraut and other condiments. There is no place to sit.

    This place is nothing fancy, but people–students and old-time residents–love it. There are lines at midnight on weekends. People savor the hot dogs, standing on the street, spilling ketchup and mustard on their shirts. Then they order seconds.

    Why do people go back? Consistency.

    When people know what to expect, and you meet that expectation, you create what people want. The quality has to be solid, but it doesn’t need to be fancy.

    But it has to be consistent.

  • How I Came to Love Basketball

    When I was in fifth grade, I transferred to a new school.

    My previous school was in a densely populated neighborhood in Macau. The school playground for 1,500 students was the size of one basketball court. The school banned students from running in the playground at all times except during PE classes.

    When I first walked into Colegio Dom Bosco, I was stunned: there were eight basketball hoops, a soccer field, and an indoor gymnasium. My new school allowed students to play sports anytime: before class, during recess, during PE, during lunch break, and after school.

    You must be joking.

    A religious society called the Salesians of Don Bosco managed the school. John Bosco, the society’s founder, was an Italian priest who dedicated his life to poor youth in Turin, Italy, in the 19th century. Bosco believed play must be an integral part of education, and sports should be available to all.

    I didn’t know anything about Don Bosco then, nor did I care. All I knew was that I played basketball four times a day. It was heavenly.

    On the other hand, my mother wasn’t too pleased.

    Many mornings when I walked out of the house in my ironed uniform–a white shirt, white pants, and a maroon tie in the winter–my mother reminded me that I was expected to be home by 4:30 pm sharp. She said I’d better get on the first available bus after school. I nodded.

    School ended. My friends inevitably asked, “Game?”

    Sure, why not. I have time.

    When I walked into the house at six o’clock, panting, my mother was furious. The buses were full, I said, and there was traffic. She pointed to the dark ring of stain that had formed around my collar from sweating. When I looked down, I noticed my white pants had turned gray. My black leather shoes had scuffs and scratches. I smelled terrible.

    But I didn’t care. I was having the best time of my life. That was far more important than keeping my uniform clean or getting home on time.

  • Balling with the Americans

    Two weeks after I arrived in America, I took a bus to Target–the one on Stevens Creek Boulevard in Cupertino. I located the sports aisle and settled on a $24.99 Spalding indoor/outdoor basketball. The cheaper $19.99 Wilson tempted me, but five dollars seemed a reasonable premium for a ball with a better grip.

    I went to an outdoor court near my apartment. The court was empty, so I practiced layups with my new ball. Ten minutes later, five guys showed up. They asked if I was interested in a game.

    I was nervous: I had never played basketball with Americans before. 

    Do they all really good?

    Two of the guys were much taller than me–must have been at least 6’4″–and I imagined them dunking. But I was the last player they needed for a 3-on-3, so I said yes.

    The group was friendly. At first, I didn’t understand what they meant when they said, “Let’s do 1’s and 2’s” and “Clear everything,” but thankfully, basketball is a simple game: you score when the ball goes into the hoop.

    They were all better players than me, but I had fun.

  • What Kept Me In the Game

    While packing my gym bag last Saturday, I held my basketball for a second. The sense of anticipation, of possibilities, hadn’t changed since fifth grade.

    What I love the most about basketball is the experience of focusing on one thing. When a game is on, the rest of the world melts away. The only thing that matters is the play at hand. There is no time for analysis when you must make hundreds of nuanced decisions within milliseconds. There is no room to dwell on the last airball when the other team comes up with another attack. There’s no choice but to let go of the busy mind, rely on the body, and let instinct take over.

    The game makes me feel free and alive. That’s why I go back for more.



    “It hadn’t really ever occurred to me to let things flow the opposite way. But that’s what knitting did. It reversed the flow. It buckled my churning brain into the back seat and allowed my hands to drive the car for a while. It detoured me away from my anxiety, just enough to provide some relief. Any time I picked up those needles, I’d feel the rearrangement, my fingers doing the work, my mind trailing behind.”

    Michelle Obama on knitting, from her book The Light We Carry

  • Become Better Listeners

    In a podcast interview, economist Tyler Cowen asks music producer Rick Rubin what we can all do to become better listeners. Rubin answers:

    Start…[to] understand what the other person is saying.

    Most of us, when listening, are formulating an opinion, either in response—what are we going to say in response? What do I think about this? Or looking for something to disagree with, or a piece to latch onto.

    We take a little piece and then tune out from what’s being said. Any ability to turn our own filters off, forget about what we think, not be analytical at all, and only listen with the idea of truly understanding what the person is communicating.

    Then ask questions if there’s anything that we don’t completely understand or anything that might be different, anything that seems odd that the person is saying.

    I’m not saying challenge them. I’m saying, “Oh, why is that the case? How did you get to that?”

    When we truly open ourselves to people, they tell us everything, and we can learn a tremendous amount.

  • How I Nearly Lost $196.24

    I received two texts Monday morning.

    6:34am: “Wayfair: You are unsubscribed from all SMS alerts.”

    6:32am: “Thank you for placing your order with Wayfair. Reply Y to confirm your order. If you did not place this order, reply N.”

    I was puzzled.

    Did I sleepwalk and shop for furniture in the middle of the night?

    I opened my email and saw a flood of messages. There were at least three dozen email list confirmations, coming from Alliance Française Bristol, United Churches of Langley, BPI Asset Manager, among others. Some were in Polish and Romanian.

    scrolled to the bottom and saw the two messages that started it all:

    6:33am: Thank you for your order!

    6:20am: New Device Sign-in

    Now I understood what had happened. An ambitious fraudster woke up at six in the morning, logged into my account, and shopped for 13 minutes. He—or she—picked an “80-Quart Antique Patio Cooler” worth $200. Once he placed the order, he disabled text alerts on my account (he should have done this first). He then signed me up for multiple mailing lists to overwhelm my inbox and cover up the order confirmation.

    The invoice had a woman’s name and a delivery address near Sacramento, California. An online search indicates a 75-year-old woman lives at the said address.

    Did she commit the fraud? Possible, but unlikely; that would be too obvious. If it was her grandson, would he be so reckless to use her grandmother’s real name and address? Could it be one of the woman’s neighbors?

    Also, was the plan to use the patio cooler for a barbecue this weekend, resell it on eBay, or something else?

    Moreover, how many times has the fraudster pulled this trick? Where did he get my login? Does he do this for fun, a side income, or a living?

    I have many more questions.

  • Hidden Exposure

    Against all best practices, I used the same password for many websites.

    I knew the risks. A few months ago, another major data breach was in the news. After ignoring my online security for years, I dedicated a Saturday afternoon to resetting passwords. I went through the most critical accounts—banking, email, and travel services—but grew tired and gave up after three hours.

    There were too many accounts.

    This week’s experience is a reminder: adopting a new service has a hidden cost. Signing up for a new account often seems fun and innocent—especially when the website offers a freebie—but my exposure increases every time I offer personal information. The risks accumulate.

    Now I pay for my negligence over the years: daily spam calls, constant text alerts about my frozen bank accounts, and voicemails in Mandarin saying the FBI and the IRS are after me.

  • A Digital Battle

    According to one estimate, Americans receive roughly 50 billion spam and robocalls every year. Emails are worse: over 100 billion spam emails are sent and received globally every day, though most are caught by spam filters. About 4 million records are exposed to hackers daily. 

    Sadly, this trend will continue, if not accelerate. Scamming costs little and can be done from a safe distance, while the payoff may be worthwhile for the perpetrator even if only 0.00001% of the recipients fall for the scam. Technologies will solve some of the problems, but a new type of fraud will emerge as soon as the old one stops working. 

    It will be an ongoing battle.

  • A Bizarre Relationship with Notebooks

    I have always had a drawer filled with notebooks.

    If you flip through these notebooks, you will notice an oddity: They all have a few used pages, but the remaining pages are blank.

    I am most careful on the first page when starting a new notebook. Every letter is upright. Every sentence fits neatly on the lines. If I draw a diagram, the circles are round, and the squares have sharp edges.

    Once I get to page five, my handwriting shows early signs of messiness. Perhaps I’m tired. Maybe I only have seconds to jot down what someone said. Or I need to correct what I wrote.

    The trend quickly worsens from there. When I reach page ten, my writing becomes unwieldy and unbearable. I hate that I cannot maintain neatness as I had it on page one. 

    Destructive thoughts surface at this point. I do one of two things: I either rip the used pages out and start over (which often causes the notebook to disintegrate and fall apart) or I head to the store and buy more new notebooks.

    I opened my notebook drawer when I picked up journaling again in 2020 after a six-year break. I was perplexed as I went through dozens of partially used journals. 

    Who cares if the writing is neat? I don’t even read this. 

    On that day, I vowed to use every journal to its last page. I would never tear pages off again. If I didn’t like what I wrote, I would draw a horizontal line and restart underneath.

    In August 2021, I completed a journal cover-to-cover for the first time. It might sound silly, but I felt triumphant.

    What I wrote in that journal didn’t matter. What mattered was that I let go of an undesired obsession that had governed my life for as long as I could remember. Something in me had shifted.

    I am now on my seventh journal.

  • Behind Schedule

    It’s early Wednesday morning. I’m staring at the computer screen. 

    Draft for this week’s Friday newsletter: blank.

    Generally, at this point, I would have a decent draft pending the finishing touches. This week, I don’t. I didn’t start as early as usual.

    I feel uneasy. I dislike being unprepared. I want perfection.

    “But what is perfection?” I ask.

    “Flawless work done ahead of schedule. You are running out of time. Why aren’t you focused?”

    I have more questions. I want to know what flawless means. I want to know what happens if the work isn’t perfect, but answers aren’t coming.

    I keep my hands moving, writing pages and pages. But the harder I try, the further away perfection seems. 

    As I struggle, a quote from writer Anne Lamott comes to mind:

    Perfectionism is based on the obsessive belief that if you run carefully enough, hitting each stepping stone just right, you won’t have to die.

    I let that sink in for a second. Then I conclude: 

    Yes, I am behind schedule. No, I don’t know what I’m writing yet. What I write this week will not be perfect, but it doesn’t matter because perfection is impossible anyway.

  • The Ultimate Challenge for a Powerful CEO

    Gene was on the mountaintop. 

    When he took the reins and became the CEO of a major accounting and consulting firm two years ago, over 20,000 people reported to him. His travel took him all over the US and abroad, rubbing shoulders with the most powerful business and political leaders.

    Given his busy schedule, his calendar was booked more than 12 months out. Every meeting was prepared ahead of time. Perfection was the norm.

    This all changed in the spring of 2005.

    Gene’s wife, Corinne, stared at him oddly at one dinner. 

    “There’s a droop,” she said as she touched his face. 

    Gene didn’t feel anything unusual. As the weekend went on, Corinne noticed tightness around his mouth and sagged cheek muscles. It could be stress-related, Corinne said, and he should get it checked.

    Gene received a standard physical exam at the neurologist’s office but a surprising recommendation: he should come in for an MRI the next day.

    When Gene saw his MRI result, he was shocked. Compared to the unblemished right side of his brain, the left side looked milky, with dots of varying sizes scattered everywhere. They looked like galaxies.

    After further testing, the doctor concluded that he had glioblastoma, an aggressive form of brain tumors. He would soon develop blurry vision, seizures, and other symptoms. 

    He would have to cancel his next family vacation. In fact, the doctor said, he had to cancel everything.

    Because he only had about three months left.

    “My days as a man at the top of his game, vigorous and productive, were done, just like that,” he later wrote.


    Eugene O’Kelly (1952-2005) was the chairman and CEO of KPMG US (which happened to be my employer for six years). After his prognosis, he resigned as CEO to focus on his treatment, unwind personal affairs, and spend time with his family. He documented his experience in his memoir, Chasing Daylight.

    When I reread his book this past weekend, I was most struck by his reflection on how you could lose all control in life just as you thought you had figured it out. He wrote:

    You can’t control everything, I told myself, as hard as it was to hear myself, a Type A personality, say those words. 

    I wouldn’t allow mishaps and bad luck and especially a defeating attitude to throw me off my goals, one of which was to try and make every day the best day of my life… 

    The CEO, the micro-manager, needed finally to let go.

    Eugene passed away on September 10, 2005, four months after his initial doctor’s visit, at the age of 53.

  • SFO International Terminal

    “Take care of yourself.” 

    My dad’s words rang as I watched my parents enter airport security. It felt like I had just picked them up the day before, hugging them for the first time since the pandemic. 

    Where did the last two weeks go? 

    As I walked back to the parking garage alone, I surveyed the quiet San Francisco International Airport. 

    It’s a special place. 

    Here I go from having no one to having someone. 

    Here I go from having someone to having no one.

    Here I teleport to another world—and back. 

    Here contain as many emotions as I can name: joy, excitement, anticipation; sorrow, dread, fear; and everything in between.

  • What made O’ahu heavenly

    While in Honolulu, my family and I had a few hours before our flight back to San Francisco, so we went for a walk in a park nearby.

    My mother perked up when she saw a line dance group. There were about 40 people, of mixed ethnicities, mostly in their 40s and 50s.

    “I know this song!” My mother said as we walked past the group. She also picked up line dancing as a hobby during the pandemic. 

    “You all keep walking. I go back.”

    My mother approached the group and started following the dance moves from afar. After the first song, two friendly dancers invited her to come closer.

    “Follow the guy in the orange shirt—he’s terrific!” a woman advised. She had a kind face.

    After another song, the leader directed the group to turn around and welcome us in the back. He asked for our names, and everyone cheered. 

    The man in the orange shirt guided my mother. She asked questions and received more coaching. Everyone laughed. 

    I had never seen my mother form an intimate bond with others in a foreign land in such a short time.

    What made my mother—a reserved woman with limited English in an unfamiliar city—engage with strangers without hesitation? What prompted her to participate in an activity that could make her look stupid? 

    It was the power of a community with a common belief. 

    This community in Ala Moana Park believes that dancing is a free gift to be given and received. It is inexhaustible. Better yet, it multiplies when shared. 

    My mother believes in that, too. 

    The community isn’t concerned about who the best dancer is. Its people enjoy dancing. What matters is that more people get to share the joy of being in motion.

    A community gives life when it seeks each other’s well-being. Its energy is palpable and contagious.

    A community like this is remarkable because it transcends above language and speaks directly to the heart. People behave differently: they care for each other. They create a space where everyone can be themselves. People do not worry about judgement, success, or failure. 

    With psychological safety, everyone can explore, try new things, and take risks. Dancing alone in public can be intimidating, but it becomes fun when you do it with a community you trust.

    The most impressive part of this story was how it unfolded like an impromptu dance. My mother accepted the invitation, participated, and fared well with the group within half an hour. 

    All this happened unprompted and unscripted. 

  • MH370

    On the flight back to San Francisco, I watched MH370: The Plane That Disappeared. It was a Netflix documentary series about the Malaysian Airlines flight that went missing on March 8, 2014, en route from Kuala Lumpur to Beijing. 

    (Sidenote: Watching a documentary about a missing plane with real-life turbulence in the air was a unique experience. When Youali saw my choice of “in-flight entertainment,” she shook her head with disapproval.)

    This was the most prominent aviation mystery in the twenty-first century. All 229 passengers and 12 crew members on board a Boeing 777 vanished.

    While the technical aspects of the story were fascinating, what struck me the most was the interviews of the surviving family members. 

    A Malaysian woman had to explain to her two children why their father, a flight attendant on board, hadn’t come home from work. A French man lost his wife and two daughters. A Chinese man never saw his mother again. 

    Despite significant search efforts and expert analysis, the most basic questions remain unanswered today. What happened? How? 

    I can’t imagine not knowing the whereabouts of someone I care about for more than a few days. The next of kin of these 239 families have lived through the hell of unknowing for almost a decade.

    How many times have they asked, “why?”